Customer Testimonials
The people were friendly and went above and beyond compared to my experience with other dealerships. This was also during the stress of moving to a new building across town
The dealership was helpful and honest providing great customer service and helped me with the whole process.
The team in Albany were friendly and easy to work with. Made the experience fun!
Had a great experience with this dealership. It was my first time buying through a dealer and they made it an easy and enjoyable process. We were treated with respect and never felt pressured
The best experience I have ever had when purchasing a vehicle. Westin was knowledgeable, personable and respectful from start to finish. Very strong team!
Had a great experience with ordering the car we wanted. The sales staff, managers and financial people were professional, courteous and very helpful. We are thoroughly enjoying our new Tucson. Thanks for all your help in making the process so easy
What a great team. So helpful, love my car ,and they made the process so painless. Highly recommend this dealer
Respectful staff, straightforward, no pressure experience. Took care of me and got me exactly what I wanted at a great price.
They were friendly, professional, and very helpful. They were willing to put in the extra effort to ensure we got the car we wanted at an excellent deal. Kyle was our salesman- he was fantastic! Anthony in finance was direct and explained things clearly. All together the team at Hyundai of Albany made this a no- stress process.
I purchased my Hyundai new and albany Hyundai has serviced since. My service visit yesterday was great the young man who checked me in I think his name is Jack. He kept me informed on every step during service. Very personable. I will use the facility for service and purchasing a new vehicle when I'm ready
Even for out of state purchases , I would recommend Hyundai of Albany. They will assist you every step of the way!
I hate car dealerships but this Albany location was different. I feel like I knew these guys within the first 10 minutes of my visit. They were friendly and fun. Absolutely no pressure and I felt like they had my best interest in mind. I look forward to visit f just to say hi.
I came back to Albany Hyundai for my warranty service after trying the brand new location in Eugene. I didn’t have a good experience at Hyundai of Eugene.. I will drive to Albany from now on. People were very friendly. The team made sure I was kept in the loop on my service needs. Cost was very reasonable and one of the service desk women recognized me from two service appointments ago. I felt like a valued customer.
Wonderful service that was clearly excellent explained, friendly staff, and the price for a service and oil change seemed fair
They are great to work with, have always been satisfied with them. Angela is exceptional to work with.
Staff were friendly. Service was excellent. Explained everything and kept me informed of status. Asked before making additional repairs. Prices were good.
Had already put money down on a Honda and decided to drive up to Albany just to look and the rest is history. Everyone was very helpful and special thanks to Michael
Angela was very helpful and her technician stayed late to finish installing my headlight bulbs due to a recall issue. My only complaint is administrative, when we found out there was a recall we were told the parts were on back order and they'd call us when they were available but no one ever did and several months went buy where this recall issue became a safety issue driving and I was told someone had put notes on my account that said our car was sold so no one called us back and I didn't find that out ...
Everyone I worked with was amazing! Jeriah worked his butt off for two days to get me into a car with more bells and whistles than my previous car. And it’s my favorite color, too.
Angela was so caring and helpful!!!! I would recommend anyone to use this dealership because they are thorough and explain everything in detail.
Everyone there was so friendly and helpful. I had a great experience. They gave me a breakdown of what I needed to get serviced and that was very useful.
Great service! Everything done on time at quoted price. Friendly and professional. Will use again.
Chris in the service department was super helpful and nice. He kept me aware of what was going on with my car during the service visit.
Great to work with, very transparent and helpful in the process. They made sure I was satisfied with everything before we put pen to paper.
I had an appointment for an oil change. I got right in at the appointed time and was met with a very nice lady. I believe her name was Angela. She was very professional and told me it would take an hour and told me I could wait in the customer lounge. My car was ready in an hour and Angela came and got me. She had my paperwork ready for me and then walked me out to my car. It was a very pleasant appointment.
I am rating the service, and not the car dealership. The service was excellent and thorough and Carla and Angela were kind and helpful and walked me through each stage of the repairs and service I had done. I will definitely be coming back!
Honest and excellent service. They treat you like a friend and not a number. The absolute best experience we've had with a dealership!!!!
By far the most pleasant dealership interaction I have had, everyone I talked to at this place was nice and no pressure. They felt very transparent and open about what my options were, they were able to accommodate what I needed and even helped me after the sale. During my drive home the car had strange steering behavior, after letting them know the day of they had me sending it back the next day and the resolve the issue free of charge. This gesture is sure to get my repeat business as I felt taken care of. My thanks to ...
We went from discouraged (after visiting a different dealership) to highly satisfied because the Albany experience was so different and so much better. Tyson did a great job making the buying experience pleasant.
Dealership was friendly and helpful. They worked hard to make the sale and give me a good trade in value.
Very friendly salesman Grant was a no pressure kind of guy. The staff stayed open late to help me bring home my dream car!
Easy to get an appointment with the service department. Good warranty information, inspection, and follow up.
So pleasant to deal with, from getting maintenance on my current car to talking with German about buying a new car, everyone is so personable.
Always treated well in service department. Enjoyed dealing with Angela, she was helpful , knowledgeable. Fit me in for an oil change when initially I came for a recall fix. They stand behind their work!
They went the extra mile to get us a low rate and we really appreciate it. They also knew the vehicle features fairly well compared to other dealers I’ve dealt with in the past.
I highly recommend John and Tyson. Good people. So was Trey but he's in military for a few years.
Excellent people to deal with. The process of buying was very smooth and went very fast and the vehicle I wanted was priced very competitively.
Extremely happy with my experience with salesman Tyson Brasfield. Love my new Hyundai Kona. Angela Calhoun was great to work with in the service department. I’m looking forward to the new location and working with the Hyundai personnel in the future.
Service Department: Carla Klassen is an excellent service advisor. My son goes to school in Lebanon and I have had to coordinate the service from California. I had a phone call with her on a troublesome part replacement for a Hyundai Service campaign. I was quite frustrated with the part availability. She is very knowledgeable, was able to defuse my frustration within minutes, her phone personality is an excellent asset for Hyundai of Albany. Thank you!
Exceptional Service Experience at the Dodge Hyundai Service Department! I recently had the pleasure of experiencing top-notch service at the Service Department, and I cannot express my pleasure enough. From the moment I walked through the doors, the staff's professionalism and commitment to customer satisfaction were evident. Ms Claasen is amazing and shows that she cares. Upon arrival, I was warmly greeted by the service team, who promptly attended to my needs. The atmosphere was inviting and clean, creating a welcoming environment that instantly put me at ease. What truly sets this dealership's service department apart is the ...
Just wanted to say that Noah W. made our car buying experience outstanding, he was very professional, knowledgeable and friendly. The other team members Steven and Jon also assisted with making the process seamless. We appreciate their efforts immensely, and their prices are the best in Oregon!
I recently bought a used RAV4 from this dealership. Richard Thomas was knowledgeable and immediately found me what I was looking for. He didn't try to sell me something other than what met the criteria I gave him. I very much appreciated working with him. He was professional and kept his word though the whole process.
Great dealership selling quality cars! We stayed local in buying a new car. So glad we did. These guys really took good care of us.
Our buying experience was great, our salesman Tevin led us through the process in fine order. We will certainly be back when we need another car. To satisfy our color requirements Tevin picked up a car from another dealership in no time at all. Regards, Tom
Thank you for all your help, super friendly I'm a very satisfied costumer the process was easy and fast will be coming in the future.
My overall purchase experience was positive, but lack of consistent communication by either phone or internet was somewhat frustrating. I purchased at this dealership because they offered a good price on the vehicle and they had the vehicle i would have ordered if i had a choice of models.
Love my new car. I just wish there were more color choices in the 2017. But it was a great experience altogether. Would recommend MTM to people when they're looking for a new vehicle.
I did quite a bit of shopping around and research before I bought at Mark Thomas Hyundai. We already own a 2012 Elantra Limited and have been so pleased with it I got another one for myself! I talked to Igor first on the phone to get some preliminary info on the car, and then German picked up from there. He's a great guy to work with. No high pressure sales techniques, just good sound information and honest answers to my questions. I was also able to get this car about $1200 cheaper than anywhere else between Portland and Eugene. I ...
It was a good experience going to Hyundai. They were able to get me in the car I wanted and they worked the payments out very well. They made it so I could have the car I wanted with an affordable price.
I love this car. It is fun to drive and the gas mileage is great. I drove a 2014 as a rental car and loved it so much I decided my next car would be a veloster I decided on the turbo and love the extra get up and go. To me the good acceleration makes it even more fun to drive.
Great Dealership. I was impressed with German's salesman knowledge and patients he is great. I surly will recommend Mark Thomas Motors to my family and friends Good job
They helped me with everything and it was very professional, all my needs were met and they were very friendly. Highly recommend for going to this dealership if you are seeking a car.
The staff of Mark Thomas Motors was very professional. When I went to the dealership, I wanted to test drive a Hyundai Veloster. I did test drive the Veloster and found it was not what I wanted. I felt Veloster was too low for me and made me a little nervous. German Carrion the sales manager then helped me with a test drive of an Elantra which I liked very much.
We recently test drove a variety of vehicles and visiting multiple dealerships in our area. We are very with our recent purchase of the Santa Fe. The local dealership we dealt with was very professional and helpful. We would recommend this dealership to others.
MTM, was great, they asked if I wanted a salesman to come on the test drive, something that I had not been offered before. The people were very low pressure and I felt that I could walk out at any point and feel comfortable.
Friendly and informative service. It was slower sales process due to its being a Saturday but the salesman was very friendly and congenial. The financial transfer was also fine. I don't recall the salesman's name.
I am totally satified with my experience. The only thing I suggest is they wash the car better.. When we opened the sunroof there were bird droppings all over the glass. But our dealer was excellent! Josh was awesome!
I had a wonderful experience at MTM in a bind due to my car breaking down I was able to get into a new car within a few hours everything was professional and friendly.
The salesman was very helpful and informative. I really appreciated his willingness to get me into the car i wanted and didn't try to sell me something different. He was also willing to stay after closing time to make sure that I had all of the information I needed to be able to enjoy my car even more.
Had a terrific experience! Would definitely recommend and will return for future purchases. From start to finish everything lived up to my expectations. Superb group of people to work with.
I find Mark Thomas Motors easy to work with and their staff professional. I would recommned them to anyone looking to buy a Hyundai. They offer a full service department to handle anything needed for your vehicle.
We were helped to buy a car as opposed to being "sold" a car. It was the perfect blend of being available to be helpful while at the same time giving us the space we needed to talk to each other. We were still smiling as we left the dealership and felt good about the purchase.
"Been quite happy with the car so far, dealership was very professional in helping me obtain it. Started looking at the vehicle several weeks before I made a buying decision, got no pressure or sales ""pushing"" at any time during the process."
Josh was very helpful with what I was looking for and what I wanted my payments at. He was great. I have told people about my experience. Great people all around.
I am really happy with the trade in value I got out of my older car and the level of customer service I received was great. I never felt pressured and the salesman was really kind and helpful. The whole car buying process was fast and easy for me because I was recovering from a broken hip.The salesman has been so great every few days I go back to the dealership so he can show me new things on my Tucson ( because of my age I great overwhelmed trying to learn to many things at one time).I can'...
Had the car i wanted. Everyone was friendly and professional. Appreciated the staff at mark Thomas motors. Positive experience and a great car. Very happy.
The salesman was very friendly and personable. No high pressure sales here. Let me take my time until my wife and I were comfortable with our decision. Salesman was very knowledgeable about all the features and operations of our new vehicle. A very pleasant experience.
The sales staff is really a TEAM. Not only were customers treated with respect but the staff demonstrated respect with each other. We also observed this teamwork when having our previous Hyundai serviced.
everything was great. we were in and out within 90 minutes after picking car out on line. looking forward to using service dept when we come in for service
I am very happy with the contact so far and the recontact for questions on computer system in car. It's been an overall great experience!
Got a great deal, no high pressure and they located exactly the car I was looking for. For sure would do business with them again!
An excellent and easy car buying experience. German Carrion is a very knowledgeable, friendly, and experienced sales rep, who walked me through the process with zero pressure, but just the right amount of assistance. Best car buying experience of my life, and I have owned 6 cars before this one.
Green experience, as always when dealing with Garrick. He is a true professional. Mark Thomas Motors does an incredible job of understanding their customers needs and then fulfilling those needs.
THIS EXPERIENCE IS THE BEST MY HUSBAND AND I HAVE EVER HAD AT ANY DEALERSHIP BUYING ANY VEHICLE, THEY WILL HAVE OUR BUSINESS AND RECOMMENDATIONS TO OUR FAMILY AND FRIENDS
Great experience at the marks Thomas motor . They are very pantie and save the time to do the job, they are also ask me all the time if I got any problem.
I thoroughly enjoyed the whole process of purchasing the Hyundai. The initial search online for available models showed that their website needs work but the salesman told me they were aware of that and were working on it. That wasn't much of a negative but I thought it worth mentioning. Once on site I found they had many models that weren't shown on their website. The buying process was very favorable. I had used a buying service so that meant the price was set before I arrived. Still I would recommend Mark Thomas to anybody.
Ryan was very professional with no hard sell. Brought an Azera in for me to drive with no guarantee I would buy it. Love the car and the dealership
Spent the time there finding what car fit my needs with a lot of help from the staff. They gave me a lot of information and even told me to come back anytime if I had any questions.
I LOVE my new car. The service I have received has been beyond wonderful. I will tell my friends and family about Mark Thomas Motors for their auto needs.
The first time we went to the dealer was just before closing. German greeted us and stayed after hours to answer our questions and show us around. A week and a half later we went to the dealership again and test drove a couple of vehicles. Again it was late in the day when we were finalizing the deal and still we received excellent service.
I originally contacted this dealership after looking at its cars online. The online experience gave me a chance to see what was available and decide what I wanted prior to going into the dealership. The online sales rep was very pleasant and helpful. He met me at the dealership and spent time explaining the different features I asked him about. I wasn't pressured to get anything but the car I wanted. The whole buying process was pleasant and smooth. I would recommend this dealership.
I had not bought a car since 1994, at that time the salespeople were pushy and it was up to you to make a deal. Now it is so much different I was pleasantly surprised. We went looking for car on a sunday, spoke with German, he told us all about the car, we were not sure so we told him that we would be back, he said no problem. We went back the following week, we were treated wonderful, with respect and German was very courteous. I would recommend the dealer to friends and family. Especially German, he was great. ...
Went in to buy a car at a particular price. Left with car. That's what I wanted, and that's what I got. There really isn't any more to be said.
Strongly recommend Mark Thomas Motors!! I love my new Sonata Limited!!! I loved the straight forward pricing approach with TrueCar and the friendly, no pressure approach. Was more than willing to drive a few miles to get a great deal!
I recently purchased my new Hyundai from Mark Thomas Hyundai in Albany,OR and I was extremely pleased with my experience. The sales staff was very friendly and knowledgeable and I got a very good price on my new Hyundai. I would highly recommend them to anyone looking for a new Hyundai.