Friendly staff. Service completed in a timely manor. Love the car wash.

The entire experience was very good. I only wish that I had asked a question before I left. The question is... was there any oil in the cover when the original cover was removed.

We were helped by several folks and it was an enjoyable experience for a rather mundane task for us. Left and got a call that I had left my wallet there. Came back to retrieve it and they met us in the parking lot. Now that is beyond great customer service.

They were thorough & pleasant to work with

The experience Was good. They gave me updates when I needed them

Everyone in Service Dept is very professional and let's you know they want to help. SAMMANTHA, and VICTOR are Amazing...thanks to all.

We came in with our Elantra and left with a Tuscon...and I enjoyed every minute of it. The intent was to just change the transmission fluid, but when I saw the Tuscon sitting there all pretty, I fell in love. Dan and Tyler were not pushy in any way. They were courteous, professional and understanding when I needed to take emergency work calls. Thanks for the experience.

Excellent efficiency and communication.

The 12v battery died on my 2024 Ioniq 5 and since it's an ev and known to have 12v battery problems I took it in to a dealer even though it is over an hour away. They confirmed that it was the battery and assured me they would replace it with an AGM battery which is supposed to hold up better. When I got home I discovered that I received another basic flooded battery. I called the next day and it took a while to reach the service manager, but when I did, I found somebody who still understood and cared ... Read More

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Google - Oct 24, 2026

The 12v battery died on my 2024 Ioniq 5 and since it's an ev and known to have 12v battery problems I took it in to a dealer even though it is over an hour away. They confirmed that it was the battery and assured me they would replace it with an AGM battery which is supposed to hold up better. When I got home I discovered that I received another basic flooded battery. I called the next day and it took a while to reach the service manager, but when I did, I found somebody who still understood and cared about customer service. He explained what had happened and why I got the wrong battery and assured me he would get me the correct battery and have it installed at my house so I wouldn't have to make another trip. Two days later he came himself and installed the correct battery. Mistakes happen, but when people acknowledge them and work to fix them, that is all I can ask.

Fixed the issue and didn’t charge me.

Great customer service from Michael! Recently brought a car from him, I told him exactly what I wanted, what my budget was, and what I didn’t want on the vehicle. He found me a great car at a great price and was honest about everything through the whole process. I recommend buying a car from him!

They really worked hard to find me the car that I wanted! The state wide inventory of Elantra LTs was very low at this time of year, and they found me one in Portland. They had to drive up there to pick it up and had it for me the next day.

We had a wonderful experience at Hyundai of Albany on Saturday! From the moment we walked in, the service team was friendly, welcoming, and helpful. They showed us how to use the coffee and tea machine and let us know snacks were available. The waiting area was comfortable and inviting, and the entire process was smooth and efficient. We appreciated receiving a text with our inspection details, along with a hard copy of the report when we left. We originally came in using the three complimentary oil changes and inspections included with our vehicle purchase, but we were so pleased ... Read More

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Google - Oct 19, 2026

We had a wonderful experience at Hyundai of Albany on Saturday! From the moment we walked in, the service team was friendly, welcoming, and helpful. They showed us how to use the coffee and tea machine and let us know snacks were available. The waiting area was comfortable and inviting, and the entire process was smooth and efficient. We appreciated receiving a text with our inspection details, along with a hard copy of the report when we left. We originally came in using the three complimentary oil changes and inspections included with our vehicle purchase, but we were so pleased with the service that we will very likely continue bringing our car here even after those certificates expire. Excellent customer service all around!

Good diagnostics, but kind of spendy for two bulbs

We are so grateful for the wonderful service and thoughtful care throughout the entire process at Hyundai of Albany. Gavin was both fun and professional to work with and the rest of the staff made everything flow smoothly as well.

Savannah and Flynn were very helpful!

Very helpful, did a lot to accommodate me.

Both the service and sales departments are very knowledgeable, friendly, and helpful. Sierra handled our new car purchase and she went above and beyond our expectations. We have purchased several new Hyundais over the last ten or more years, and we will definitely return to Hyundai of Albany.

Professional, pleasant and kept me informed

Everyone there has always been so helpful, professional, and friendly. I feel confident that my car will be serviced properly and with care!

Dan was amazing and helpful. We were in and out quickly. He also arranged help with some logistics in getting all the vehicles where they needed to be.

Service department excellent customer care. Will go again in the future. Thanks

Staff was easy to work with and Michael made our time there comfortable. I would highly recommend this dealership for good service and transparency

The facility is clean and well organized and the staff were all friendly and courteous. The service department did not try to sell me services I didn't need, which I really appreciate.

Marlin did a great job even if he was new he’s willing to learn and was transparent, I’m not a fan of salesman but Marlin and Alex were different and very helpful, (they changed my views of salesman) even the credit manager was great. Marlin went out of his way to bring my car to me because I didn’t have anyone to bring me to their dealership. The time seemed to fly by I think it was an hour. I would highly recommend them.

Marlon made car shopping so Fun and laid back which is EXACTLY What my anxiety needed. We found the perfect fit for all my picky needs. The whole crew stayed late to make sure I got the best deal and rates. Thank you

I just bought a certified Hyundai Santa Fe with the help of the best salesman in my 65 years! Alex is thoughtful, low pressure, kind and knowledgeable. He gets things done quickly and efficiently. The finance guy is great too.., overall, a very pleasant car buying experience👍🏼👍🏼

Service was delivered on time and as promised!

From test-driving a new Hyundai Tuscon to purchasing it, we had a great experience with everyone at Hyundai of Albany. We worked with Jake, the general manager, Mike, the sales manager, Sierra, our sales consultant, and Andrew in finance. At each step of the way everyone was knowledgeable, personable, straightforward and collaborative. We are extremely happy with our purchase and with how streamlined the entire process was. We highly recommend Hyundai of Albany to anyone in the market for a new car.

I just moved to Albany & it was time for a service on my venue. The service department has excellent customer service, you are greeted by your car, offer a free car wash & have a lovely waiting area. The service representatives were friendly! Highly recommend!! My only suggestion would be no news channels in the waiting area, but that’s me.

Got vehicle in early and completed early. Very accommodating.

The whole team were top notch from sales to finance to service. The whole vehicle buying process was way smoother than my local location. They all were very patient with all my questions. They found us our perfect vehicle.

Attentive staff and competent service.

Alex and Andrew did a very nice job went over stuff with me and if I did not understand, took the time, didn't rush threw stuff at all and they all were very nice and super helpful. I felt that they took care of us .Thank you for your time and care and patience.

We purchased a car from here and they delivered it to Portland at no cost. It was such an easy and straight forward buying process. They did try and upsell an extended warranty like most places but other than that it was one of the best car buying experiences I've had

Fantastic service and reasonable prices.

Savannah was wonderful! She guided me through what was going to take place with my car and how long it would take. She was friendly and gave AMAZING customer service. Thanks for a great experience.

I bought a car from here! I think it was a fantastic place to go! Very comforting

Disappointed in their recommended services and associated pricing. Review the Hyundai recommendations for your car carefully prior to visiting.

In and out in under an hour for oil change and vehicle inspection. They even washed my car! Exceptional

Dissapointed with service recommendations and associated pricing.

Very clean center and everyone I've talked to has listened and been extremely polite UPDATE Oct 2026 : Unfortunately, after years of coming here, my most recent experience has completely changed my opinion. After my vehicle's 12V battery died for the second time in three years, despite having it replaced here less than two years ago, I brought it back to determine why this was happening so frequently. What followed was an incredibly frustrating experience. I was repeatedly given conflicting or inaccurate explanations, including being told that I simply wasn't driving the vehicle enough for the battery to charge, ... Read More

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Google - Sep 6, 2026

Very clean center and everyone I've talked to has listened and been extremely polite UPDATE Oct 2026 : Unfortunately, after years of coming here, my most recent experience has completely changed my opinion. After my vehicle's 12V battery died for the second time in three years, despite having it replaced here less than two years ago, I brought it back to determine why this was happening so frequently. What followed was an incredibly frustrating experience. I was repeatedly given conflicting or inaccurate explanations, including being told that I simply wasn't driving the vehicle enough for the battery to charge, which doesn't accurately reflect how the charging system in my EV operates. I was also initially told there was a system fault, only for that explanation to later be corrected to an issue with the battery itself. Over the next two days, I repeatedly had to call for updates because nobody was following up with me. It wasn't until I finally reached the service manager that I was able to get clear answers, the confirmation, and test results I had been asking for. By the third day, I finally had the information I needed, much of which I feel could have been communicated on the first day. To make matters worse, I learned that the 12V battery replacement performed here only carries a one-year warranty which was not made expressly clear that it overwrote the inital 3 year warranty coverage. Considering that many replacement automotive batteries come with warranties of three to five years, this was extremely disappointing to find out now. Had I known the warranty was so limited, I would never have chosen to have the battery replaced here in the first place. Instead, I was left dealing with another failed battery less than two years after replacement, already outside their warranty coverage. My biggest frustration isn't simply that the battery failed. Parts fail, and I understand that. It's the combination of the unexpectedly short warranty, conflicting information, lack of communication, and the amount of effort it took just to get a straightforward diagnosis. I do appreciate that the service manager was eventually able to provide the answers I needed. However, after years of trusting this service center, this experience has seriously damaged that trust. At this point, I find it very unlikely that I'll return unless I'm dealing with a catastrophic failure that leaves me with no other choice.

I bought my Santa fe May of 2026 they are still helping me understand my car even 3 months later. And they never treat me like I should know better.

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Car doors were scratched when I picked it up. Discussed with representative and was told they would get back with me shortly to schedule having scratches removed. Haven't heard back.

Went in for oil change. Pretrip. They told me that air filter needed changed. They did not show me filter. I declined the upsale. Left. Packed my car for trip. Started car and turned on the air conditioner. Now sounded like a leaf blower. Had to take the glove box out to get to the air filter department. Air filter has remnants of animal nest. Had to spend 30 minutes cleaning out the leaves, and snail shells so get everything to stop getting stuck in the fan. Had it been verbalized or shown the severity I would have purchased a new ... Read More

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Google - Jun 29, 2026

Went in for oil change. Pretrip. They told me that air filter needed changed. They did not show me filter. I declined the upsale. Left. Packed my car for trip. Started car and turned on the air conditioner. Now sounded like a leaf blower. Had to take the glove box out to get to the air filter department. Air filter has remnants of animal nest. Had to spend 30 minutes cleaning out the leaves, and snail shells so get everything to stop getting stuck in the fan. Had it been verbalized or shown the severity I would have purchased a new filter. Also Perhaps if the compartment was filled with objects that it shouldn't be, due diligence could be done....

I am leasing a 2024 Hyundai Tuscan hybrid blue from this dealership. It has broken down and required a tow to the dealership 3 times within the past month. The first time I was told that “nothing was actually wrong, and that new cars are finicky,” despite the fact that I was very much broken down in a parking lot. The second time it broke down it took 3-4 days for them to look at it and at least that many days to call me back to say that they called the engineers and were instructed to replace the coils because they ... Read More

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Google - May 9, 2026

I am leasing a 2024 Hyundai Tuscan hybrid blue from this dealership. It has broken down and required a tow to the dealership 3 times within the past month. The first time I was told that “nothing was actually wrong, and that new cars are finicky,” despite the fact that I was very much broken down in a parking lot. The second time it broke down it took 3-4 days for them to look at it and at least that many days to call me back to say that they called the engineers and were instructed to replace the coils because they still couldn’t diagnose the problem. I’ve had my car back for 4 days and it’s already broken down again with the same issue. The past 2 times that this happened it has smelled like gas when I tried to restart it. This car is unreliable and I do not feel safe in it. It would be unwise to put my kids in it for a long distance trip that I have planned later this month. I feel like I am getting the runaround from this dealership. At this point I’m not really sure what I’m paying for. I might have to get my attorney involved. I recommend avoiding this model and buying elsewhere.

The people who sold me the vehicle were not very honest. Told me too many lies and untruths. I like the car and the maintenance staff. However, the salespeople were very dishonest. This will always be the first thing I think 🤔 about when I think of Hyundai of Albany

A few months back we spent over 2k on general maintenance and an oil change. We started hearing noises on acceleration and found out there was no oil in the car after only 3,000 mi. Luckily for them we avoided major engine damage but this was after we were told an oil leak was fixed and an oil change was done by this service center. We also found out that they didn't even replace the oil filter like is standard on every oil change (meaning we went 8,000-10,000 mi almost without changing the oil filter). To make this right we ... Read More

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Google - Apr 9, 2026

A few months back we spent over 2k on general maintenance and an oil change. We started hearing noises on acceleration and found out there was no oil in the car after only 3,000 mi. Luckily for them we avoided major engine damage but this was after we were told an oil leak was fixed and an oil change was done by this service center. We also found out that they didn't even replace the oil filter like is standard on every oil change (meaning we went 8,000-10,000 mi almost without changing the oil filter). To make this right we called them and they said that they would do a free oil change and give us an oil filter (which is the least that could be done because that's the service we were supposed to get in the first place). I then requested to do full synthetic instead of a synthetic blend but after getting the paperwork back they still gave us a synthetic blend so this was the final straw for me. The front desk people are very nice and professional as they told the service center and made note that we wanted full synthetic but the car service center sucks. Do not use this service center.

Hyundai of Albany is, by far, the best dealership we’ve ever worked with. D’Angelo, Andrew and Jake made the car buying process seamless. Highly recommend!

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I've driven everything from Toyota (5!), Acura, Kia, Honda, Ford, and most recently Lexus, and I am highly impressed with my new Tucson. Hyundai of Albany was THE BEST dealer I've worked with thus far and I'm quite confident in recommending them to all my family and friends! From salesman Westin, to Sales Manager Jake, to the finance team Jeriah and Andrew.. I will go back again!

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Hyundai of Albany told me that my WARRANTY COVERED transmission was bad, but "not bad enough" and that I would need to wait for the transmission to go all the way out before it could be replaced under the warranty. I live 2 hours from the dealership and the transmission going out would likely mean I'd be stranded somewhere with my children. Thankfully Hyundai corporate made the necessary adjustments to allow Hyundai of Albany to replace my transmission. Due to a name change and an error at my purchasing dealership, I knew the warranty would be tricky and ... Read More

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Google - Oct 28, 2025

Hyundai of Albany told me that my WARRANTY COVERED transmission was bad, but "not bad enough" and that I would need to wait for the transmission to go all the way out before it could be replaced under the warranty. I live 2 hours from the dealership and the transmission going out would likely mean I'd be stranded somewhere with my children. Thankfully Hyundai corporate made the necessary adjustments to allow Hyundai of Albany to replace my transmission. Due to a name change and an error at my purchasing dealership, I knew the warranty would be tricky and was assured Hyundai of Albany had all necessary documentation to replace my transmission. 2 weeks later I got a call that they had removed my transmission but that they couldn't replace it because I was the second owner (I am the original owner). They created a sense of urgency and were telling me it's not covered despite repeated confirmations from Jackson that they had everything they needed. They told me what documentation they needed and once I provided that they changed their minds and said I needed something else. They kept moving the goalpost and it was a horrible and stressful experience. Honestly the car is still jerking, but I will be traveling even farther to a different dealership for any future service. Hyundai corporate did a good job with my case, but Hyundai of Albany handled things poorly, did not communicate effectively, and were willing to wait until my car literally couldn't drive before making necessary repairs. Also worth noting that 3 of the 4 Hyundai cars that my family has purchased (new from dealership) have required transmission replacements under the warranty. If you own a Hyundai, make sure you get your transmission checked before your warranty expires.

If you are driving from any distance beware. Yesterday I called and scheduled an appointment to see the 2016 jeep latitude they had for sale. The salesman who I spoke to assured me he would call me if the car had sold before my appointment as the car lot was 3 hours from my home in grants pass. My appointment was supposed to be for 1:15 pm, and I arrived just before 1:00 pm. Upon arrival to Hyundai they informed me that they could not find my scheduled appointment. Shortly after they informed me the car had sold that morning and offered to show ... Read More

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Google - Aug 8, 2025

If you are driving from any distance beware. Yesterday I called and scheduled an appointment to see the 2016 jeep latitude they had for sale. The salesman who I spoke to assured me he would call me if the car had sold before my appointment as the car lot was 3 hours from my home in grants pass. My appointment was supposed to be for 1:15 pm, and I arrived just before 1:00 pm. Upon arrival to Hyundai they informed me that they could not find my scheduled appointment. Shortly after they informed me the car had sold that morning and offered to show me other cars l, and tell me about vehicles they had at another one of their lots for sale. At that point I was not going to spend a dime at the place as I had already wasted my time driving there. Now I question if putting my appointment and contact info into their system was negligence, or manipulation, knowing the vehicle had sold, and allowing me to waste 7.5 hours of my day and 15 gallons of gas to look at other vehichles they had in their inventory.

DO NOT BUY A CAR FROM THESE IGNORANT DISRESPECTFUL PEOPLE.

Worst experience and waste of time I have ever experienced high pressure no deals and no follow through

Hyundai of Albany is, without a doubt, the best in the business. I’ve now purchased two brand-new vehicles from this dealership, and each experience has surpassed the last. They have completely redefined my expectations of what a car-buying experience should be—rooted in honesty, integrity, and respect. From the moment you walk through their doors, you're met with a welcoming atmosphere and a team of professionals who genuinely care. Every employee radiates positivity and treats you like family. The car-buying process is often stressful, but at Hyundai of Albany, it feels more like catching up with old friends, ... Read More

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DealerRater - Mar 18, 2025

Hyundai of Albany is, without a doubt, the best in the business. I’ve now purchased two brand-new vehicles from this dealership, and each experience has surpassed the last. They have completely redefined my expectations of what a car-buying experience should be—rooted in honesty, integrity, and respect. From the moment you walk through their doors, you're met with a welcoming atmosphere and a team of professionals who genuinely care. Every employee radiates positivity and treats you like family. The car-buying process is often stressful, but at Hyundai of Albany, it feels more like catching up with old friends, making everything move smoothly and efficiently. At no point did I feel pressured to purchase anything beyond what I needed. They not only offered me the best deals compared to surrounding dealerships but also provided significantly more for my trade-in. Their transparency and clear communication ensured I was informed at every step, making the entire process as seamless and stress-free as possible. Even when we brought our kids along, the team went above and beyond to make them feel comfortable, providing plenty of activities to keep them engaged while we handled the paperwork. Simply put, Hyundai of Albany sets the gold standard for the industry. They are the only dealership I trust, and time and time again, they have proven to be an outstanding group to work with.

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I moved to Oregon December of 2023 to help my parents who are 90 and 91. My Mom has Alzheimer's and is failing very quickly. During the move, the company's truck we hired hit black ice and their truck flipped, causing us to lose all of our belongings. I had a two-year-old Dodge Challenger. SXT+ all wheel drive in perfect condition with 70,000 miles, but had to trade it because I could not transport my parents to their doctor appointments in that vehicle. I explained all of the aforementioned to a salesman, who I must deduce feigned compassion and promised me he ... Read More

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Google - Jan 28, 2025

I moved to Oregon December of 2023 to help my parents who are 90 and 91. My Mom has Alzheimer's and is failing very quickly. During the move, the company's truck we hired hit black ice and their truck flipped, causing us to lose all of our belongings. I had a two-year-old Dodge Challenger. SXT+ all wheel drive in perfect condition with 70,000 miles, but had to trade it because I could not transport my parents to their doctor appointments in that vehicle. I explained all of the aforementioned to a salesman, who I must deduce feigned compassion and promised me he could have a deal done and take really good care of me by ten o'clock in the morning, and I would be able to get home before dark (I cannot drive in the dark.) During the purchase process, the sales rep would take me to a spot that was off surveillance cameras and smoke weed with me telling me it was cbd (which I use for pain and nausea post cancer) to "relax" and calm me as the day wore on; I soon deduced the vape pen he was sharing was obviously not cbd but thc, and I ended up incredibly impaired. They presented me with three different sets of papers between 8am and 4pm, all of which I had signed throughout the day. When I finally was able to leave I had just enough time to get home before dark. When I sobered up and reviewed the contract, they gave me five thousand dollars less than blue book on my challenger, which again was in perfect condition and had only 17,000 miles. I was also told I had received the Hyundai promotional interest rate, which I found out was false; my contract is at 8.5%, and I was told I was going to have the contract at 3.5%. I have owned four Hyundais and have loved them all, but I will never buy another Hyundai. I would never, EVER recommend anybody to approach this dealership. They are unscrupulous and are concerned more about profit than about customers. Also they did not provide me with a link to the Hyundai feedback page (after the salesman asked me to lie about the cleanliness of the dealership in their old building), and I requested that two times. Terrible dealership. Addendum: my wife was recently diagnosed with breast cancer, had a double mastectomy and is currently enduring chemotherapy; the money I lost on this deal would have been helpful. That should give these folks a chuckle! Be kind, love fully and be well, readers.

Take your business elsewhere. I took my car in for a brake service and my car door was destroyed (not damaged, it was unusable) due to employee carelessness and unsafe backing. It took the dealership FIVE MONTHS to repair my car to the basic condition it was in when I arrived. And it took them two tries. The first time they said it was repaired and looked 'perfect' they had replaced the door with a junkyard find that was dented and pitted, hadn't bothered to touch the misaligned and dented front quarter panel and bumper. Paint was an obvious ... Read More

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Google - Dec 21, 2024

Take your business elsewhere. I took my car in for a brake service and my car door was destroyed (not damaged, it was unusable) due to employee carelessness and unsafe backing. It took the dealership FIVE MONTHS to repair my car to the basic condition it was in when I arrived. And it took them two tries. The first time they said it was repaired and looked 'perfect' they had replaced the door with a junkyard find that was dented and pitted, hadn't bothered to touch the misaligned and dented front quarter panel and bumper. Paint was an obvious rattle can job. In every case the service manager chose to have the front desk employee call me about the initial damage, call me about repairs, and only contacted me after I reached out. After two months of zero action I contacted the general manager who finally got something done. I received my car back dirty from sitting around for 5 months in the elements (inside and out) with no real apology or anything else to make the situation right or show even a bare minimum of customer care or priority. The only reason I didn't file a lawsuit was that they provided a loaner car (the only action they actually did me right by).

I called about getting a diagnosis for a shifting problem with my car. I was told on the phone we charge $189 diagnostic fee and I asked ok so if I have you do any repairs does that count towards the repairs? The person said yes. So they did diagnostic and came back with a number of things most of them had nothing to do with my issue and were extremely over priced, like spark plugs for 284. I can do those myself in less than half an hour for total cost of about $25. Cat converter replacement for 3,800 and change when I ... Read More

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Google - Dec 13, 2024

I called about getting a diagnosis for a shifting problem with my car. I was told on the phone we charge $189 diagnostic fee and I asked ok so if I have you do any repairs does that count towards the repairs? The person said yes. So they did diagnostic and came back with a number of things most of them had nothing to do with my issue and were extremely over priced, like spark plugs for 284. I can do those myself in less than half an hour for total cost of about $25. Cat converter replacement for 3,800 and change when I later asked how they determined it was bad and he said they removed it and inspected it. So why would it cost 3800 to replace it when they already had it removed so easily? And when it came time for me to decide what to have them repair I couldn't do their total of $6,660 I wanted just the rear brakes thinking ok I've already spent 189 so have them roll that into the 384 for brakes. Nope only then was I told no that's a separate fee. Every other shop I've ever used has charged a diagnosis fee but if they do repairs that money counts towards the repairs. Not Hyundai.

We went online with Costco to get the Costco discount. It was for a 2025 Hyundai Santa Fe Hybrid. We were immediately called back by Alec. When we went in to buy it, they told us we would not get the full Costco discount because they had to pick it up from another dealer. We also had to ask about the military discount which they said they had to check on. We did get the military discount also. We paid for the extended warranty. We signed all of the paperwork paying close attention to the price. When we got home we ... Read More

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Google - Nov 20, 2024

We went online with Costco to get the Costco discount. It was for a 2025 Hyundai Santa Fe Hybrid. We were immediately called back by Alec. When we went in to buy it, they told us we would not get the full Costco discount because they had to pick it up from another dealer. We also had to ask about the military discount which they said they had to check on. We did get the military discount also. We paid for the extended warranty. We signed all of the paperwork paying close attention to the price. When we got home we started looking at the paperwork we realized that it was a 2024 and not a 2025. I immediately called Alec. He said he would talk to the GM. He came back on the phone and did not offer us anything for the mistake. The GM did not talk to us. The Costco paperwork that was sent to them clearly read a 2025 Hyundai Santa Fe Hybrid. We love the car but it was not the one we wanted.

Hyundai of Albany created a customer for life. After buying Toyota for the last 12 years, it was refreshing to feel like a valued partner with Hyundai of Albany. How you treat people and doing business with integrity used to be priority #1 in this country. I can confidently say… that the entire team is fantastic and fair. Go see Alex Martinez in sales. Sales Manager Brett Pigg who handled our negotiation and Andrew in Finance were fantastic… I couldn’t be more impressed. A big thank you to the GM Jake Zilverberg who truly added that final touch to a great ... Read More

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DealerRater - Oct 18, 2024

Hyundai of Albany created a customer for life. After buying Toyota for the last 12 years, it was refreshing to feel like a valued partner with Hyundai of Albany. How you treat people and doing business with integrity used to be priority #1 in this country. I can confidently say… that the entire team is fantastic and fair. Go see Alex Martinez in sales. Sales Manager Brett Pigg who handled our negotiation and Andrew in Finance were fantastic… I couldn’t be more impressed. A big thank you to the GM Jake Zilverberg who truly added that final touch to a great buying and selling experience. You have a loyal customer for life.

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The people were friendly and went above and beyond compared to my experience with other dealerships. This was also during the stress of moving to a new building across town

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The dealership was helpful and honest providing great customer service and helped me with the whole process.

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The team in Albany were friendly and easy to work with. Made the experience fun!

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Had a great experience with this dealership. It was my first time buying through a dealer and they made it an easy and enjoyable process. We were treated with respect and never felt pressured

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The best experience I have ever had when purchasing a vehicle. Westin was knowledgeable, personable and respectful from start to finish. Very strong team!

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Had a great experience with ordering the car we wanted. The sales staff, managers and financial people were professional, courteous and very helpful. We are thoroughly enjoying our new Tucson. Thanks for all your help in making the process so easy

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What a great team. So helpful, love my car ,and they made the process so painless. Highly recommend this dealer

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Respectful staff, straightforward, no pressure experience. Took care of me and got me exactly what I wanted at a great price.

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They were friendly, professional, and very helpful. They were willing to put in the extra effort to ensure we got the car we wanted at an excellent deal. Kyle was our salesman- he was fantastic! Anthony in finance was direct and explained things clearly. All together the team at Hyundai of Albany made this a no- stress process.

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I purchased my Hyundai new and albany Hyundai has serviced since. My service visit yesterday was great the young man who checked me in I think his name is Jack. He kept me informed on every step during service. Very personable. I will use the facility for service and purchasing a new vehicle when I'm ready

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Even for out of state purchases , I would recommend Hyundai of Albany. They will assist you every step of the way!

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I hate car dealerships but this Albany location was different. I feel like I knew these guys within the first 10 minutes of my visit. They were friendly and fun. Absolutely no pressure and I felt like they had my best interest in mind. I look forward to visit f just to say hi.

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I came back to Albany Hyundai for my warranty service after trying the brand new location in Eugene. I didn’t have a good experience at Hyundai of Eugene.. I will drive to Albany from now on. People were very friendly. The team made sure I was kept in the loop on my service needs. Cost was very reasonable and one of the service desk women recognized me from two service appointments ago. I felt like a valued customer.

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Wonderful service that was clearly excellent explained, friendly staff, and the price for a service and oil change seemed fair

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They are great to work with, have always been satisfied with them. Angela is exceptional to work with.

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Staff were friendly. Service was excellent. Explained everything and kept me informed of status. Asked before making additional repairs. Prices were good.

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Had already put money down on a Honda and decided to drive up to Albany just to look and the rest is history. Everyone was very helpful and special thanks to Michael

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Angela was very helpful and her technician stayed late to finish installing my headlight bulbs due to a recall issue. My only complaint is administrative, when we found out there was a recall we were told the parts were on back order and they'd call us when they were available but no one ever did and several months went buy where this recall issue became a safety issue driving and I was told someone had put notes on my account that said our car was sold so no one called us back and I didn't find that out ... Read More

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DealerRater - Jul 5, 2024

Angela was very helpful and her technician stayed late to finish installing my headlight bulbs due to a recall issue. My only complaint is administrative, when we found out there was a recall we were told the parts were on back order and they'd call us when they were available but no one ever did and several months went buy where this recall issue became a safety issue driving and I was told someone had put notes on my account that said our car was sold so no one called us back and I didn't find that out till I called to make an appointment. Administratively, they could do better this isn't the first time something like this has happened so either there needs to be better commination or some retraining needs to be done for a smother transiting between all the people handling the car while it's in the shop.

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Everyone I worked with was amazing! Jeriah worked his butt off for two days to get me into a car with more bells and whistles than my previous car. And it’s my favorite color, too.

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Angela was so caring and helpful!!!! I would recommend anyone to use this dealership because they are thorough and explain everything in detail.

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Everyone there was so friendly and helpful. I had a great experience. They gave me a breakdown of what I needed to get serviced and that was very useful.

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Great service! Everything done on time at quoted price. Friendly and professional. Will use again.

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Chris in the service department was super helpful and nice. He kept me aware of what was going on with my car during the service visit.

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Great to work with, very transparent and helpful in the process. They made sure I was satisfied with everything before we put pen to paper.

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I had an appointment for an oil change. I got right in at the appointed time and was met with a very nice lady. I believe her name was Angela. She was very professional and told me it would take an hour and told me I could wait in the customer lounge. My car was ready in an hour and Angela came and got me. She had my paperwork ready for me and then walked me out to my car. It was a very pleasant appointment.

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I am rating the service, and not the car dealership. The service was excellent and thorough and Carla and Angela were kind and helpful and walked me through each stage of the repairs and service I had done. I will definitely be coming back!

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Honest and excellent service. They treat you like a friend and not a number. The absolute best experience we've had with a dealership!!!!

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By far the most pleasant dealership interaction I have had, everyone I talked to at this place was nice and no pressure. They felt very transparent and open about what my options were, they were able to accommodate what I needed and even helped me after the sale. During my drive home the car had strange steering behavior, after letting them know the day of they had me sending it back the next day and the resolve the issue free of charge. This gesture is sure to get my repeat business as I felt taken care of. My thanks to ... Read More

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DealerRater - Jun 16, 2024

By far the most pleasant dealership interaction I have had, everyone I talked to at this place was nice and no pressure. They felt very transparent and open about what my options were, they were able to accommodate what I needed and even helped me after the sale. During my drive home the car had strange steering behavior, after letting them know the day of they had me sending it back the next day and the resolve the issue free of charge. This gesture is sure to get my repeat business as I felt taken care of. My thanks to both Tyson Brasfield and Brett Pigg for making the deal work.

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Beware of getting your vehicle serviced here. I was very happy with my purchase in 2021 until i recently realized that during my 2 years of free services they never notified me or asked me about changing the filters. Dumb me thought guess that's all included and I don't have to worry about it awesome. NOPE not the case even after acknowledging that they never asked or relayed that filters needed changed and that was 100% on them. The new service manager had the audacity to say well did you have an oil leak? Wow, so you're not going to ... Read More

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Google - Jun 14, 2024

Beware of getting your vehicle serviced here. I was very happy with my purchase in 2021 until i recently realized that during my 2 years of free services they never notified me or asked me about changing the filters. Dumb me thought guess that's all included and I don't have to worry about it awesome. NOPE not the case even after acknowledging that they never asked or relayed that filters needed changed and that was 100% on them. The new service manager had the audacity to say well did you have an oil leak? Wow, so you're not going to do anything to make this right? Okay good to know. Your better off going to lube express to ensure they actually inform you and you can keep your brand new vehicle well maintained cause there shop obviously doesn't care about you, your car or there reputation. It's just about making the sale. So beware that this is happening or happened for 2 years and I guarantee I'm not some anomaly that slipped through the cracks.